Privacy Policy

Last Updated: September 18, 2025

Welcome to Alpha Brothers ("we," "our," "us"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, process, and disclose your information in conjunction with your access to and use of our website and services.

1. Information We Collect

We collect information to provide and improve our repair and sales services. The types of information we collect include:

  • Information You Provide to Us:
    • Repair Job Information: When you submit a device for repair, we collect your name, phone number, and a description of the device and its issue.
    • Product Quote Inquiries: When you request a quote for a product, we collect your name, phone number, and optional landmark/address details.
    • Direct Communications: If you contact us directly via email or other channels, we may retain a record of that communication.
  • Information We Collect Automatically:
    • Log Data and Device Information: We automatically collect log information when you use our site, including IP address, access dates and times, and hardware/software information. This data is used for analytics and to improve our website's functionality and security.

2. How We Use The Information We Collect

We use, store, and process your information for the following purposes:

  • To provide, improve, and develop our repair and sales services.
  • To respond to your inquiries and provide quotes.
  • To contact you regarding the status of your repair job.
  • To operate, protect, and optimize our website and user experience.
  • To maintain a safe and trusted environment and comply with our legal obligations.
  • To enforce our Terms and Conditions.

3. Sharing & Disclosure

Alpha Brothers does not sell or rent your personal information to third parties. We may share your information only in limited circumstances such as with your consent, with our service providers who assist in our business operations, or to comply with legal requests and law enforcement.

4. Data Security

We are continuously implementing security measures to help protect your information against unauthorized access, loss, destruction, or alteration. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.

5. Your Rights

You have the right to request access to, correct, or delete your personal information held by us. If you wish to exercise these rights, please contact us using the details below.

6. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will post the revised policy on this page and update the "Last Updated" date. We encourage you to review this page periodically.

7. Contact Us

If you have any questions about this Privacy Policy, you may email us at info@alphabrothers.com.np or contact us at our office.